Talk To Us
Frequently Asked Questions
If you can't find an answer to your question below please email us.
Do any of your products contain salt?
Where can I buy Jordans products?
Most of the major retailers (Tesco, Sainsbury’s, Asda, Co-Op, Waitrose, Morrisons, Somerfield, Budgens) order our products, but as we deliver into their central warehouses, unfortunately we have no way of knowing which individual stores in your local area stock our products.
Click here for further stockist information about which supermarkets should stock our products.
You can also try calling each of the supermarkets to see if they can help you find your nearest stockist
Asda - 0500 100055
Tesco - 0800 505555
Sainsbury - 0800636262
Co-op - 0800 0686727
Waitrose - 0800 188884
Morrisons - 0845 6116111
Holland & Barratt - 02476 244400
Can I order directly from you?
What do I do if I am not completely satisfied with one of your products?
In the unlikely event that you are not completely satisfied with any of our products, please use the FREEPOST address (displayed on all our packaging) and return the product to us including your details and letting us know what the issue is. We will come back to you as soon as possible.
Jordans Consumer Care Team,
FREEPOST BF304,
Biggleswade, SG18 9WE.
(Postage necessary outside the UK)
Where do you source your ingredients from?
The rest of the ingredients that we use, such as crunchy nuts, juicy berries and tropical fruit are globally sourced to ensure that our standards for best taste and highest quality are met.
How are your cereals ‘nature-friendly’?
Conservation Grade™ farming is recognised by leading environmental organisations such as the RSPB and is endorsed by ‘Green’ campaigners such as Professor David Bellamy.
Why do some of your cereals contain sugar?
But please be assured we are very aware of the need for less sugar overall in our diets and therefore we are constantly looking for ways to reduce the sugar in our cereals without compromising our values for natural, wholesome food or the great taste of our products
We try to offer choice within our range and for customers conscious of reducing sugar in their diet we produce a range of muesli with no added sugar or salt.
What does the 'May Contain' statement mean?
Are your products Gluten Free?
Oats contain a protein called Avenin and this is chemically very similar to gluten and it can have the same adverse reaction if you are intolerant to oats as well as wheat.
Other products containing wheat are produced at our factory in Biggleswade so we declare ‘May contain Wheat on all our products.’
Does the intertwined arrows symbol mean the packaging is recyclable?
The European Packaging and Packaging Waste Directive (94/62/EC) dictates that if you are a manufacturer that sells in Europe, and your product includes any kind of packaging, you are required to recover that packaging. This can be done by creating a system to recover your own packaging from the purchaser of your products (rarely done), or by paying a license fee to join a non-profit program, such as a Green Dot scheme, that releases you from the obligation of recovering your own packaging waste placed on the European market. The Green Dot packaging program is the standard take-back program in more than two dozen European countries to date.
Is your packaging recyclable?
We do everything we can to minimise the impact of our packaging on the environment while recognising that the main function of all food packaging is to keep the contents safe for consumption.
Boxed Cereals
The cardboard cartons that we use to package our breakfast cereals and cereal bars are manufactured from mixed sources certified by the Forest Stewardsip Council . These cartons are fully recyclable and many councils will collect them for recycling – contact your local council for details. Please look for the recycle symbol on our boxed cereals packaging.
Bags & Bar Wrappers
Unfortunately, it is not currently viable for us to use biodegradable film in the production of the bags and wrappers that we use to package the remainder of our range. Regrettably, these materials are not widely recyclable in the UK at the moment, but most large retail stores will have a plastic film recycling bin which you’ll be able to use. We are looking into other alternatives as a priority to try to use the minimum amount of these materials possible, without compromising the safety of your food. We also ensure we recycle all card, paper and plastic used in the process of making our cereal products.
Transit or Outer Packaging Cases
We ensure the corrugated cardboard used to transport our cereals contain between 90-99% recycled material. These cases are fully recyclable and the supermarkets have arrangements to manage this.
Have you stopped making....
Unfortunately we have stopped production of the following lines:
- 3-in-1 Apple and Raisin
- 3-in-1 Strawberry and Apple
- Real Fruit Porridge Sultana and Apricot
- Real Fruit Porridge Raisin and Apple
- Superfoods Breakfast flakes
- Superfoods Porridge
- Superfoods Bar
- Breakfast Bar Maple & Pecan
- Frusli Orange & Cocoa Nib
- Luxury Crunchy Maple & Pecan
- Organic Granola
But have a look at our new improved product range
Why do you use Palm Oil in your products?
In some of our baked cereals and cereal bar products we use a small quantity of rape seed oil and palm oil that has been blended together. We use the absolute minimum amount of palm oil needed to ensure our products stay fresh for the longest possible period of time. As a natural food company with over 30 years experience, we have developed an optimal combination of natural ingredients to ensure our products stay fresh, without having to rely on artificial preservatives.
As a business that is also committed to supporting wildlife, we share the very real concerns of many environmentalists regarding the ecological consequences of rainforest deforestation for palm oil production. This is a complex issue involving not only the loss of habitat for the Orang-utan and Sumatran tiger, but also the needs of indigenous rural populations and smallholders who, to a large extent, are supported by the palm oil industry.
We’ve therefore announced that we will use only Certified Sustainable Palm Oil in our products from by the end of 2010. In addition we are full members of the Round Table on Sustainable Palm Oil (RSPO) and have been since 2006 and purchase Green Palm certificates, to ensure certified RSPO palm oil producers add an equivalent volume of certified sustainable palm oil into the overall supply chain equivalent to the small amount used in our products.
We will continue to purchase Green Palm Certificates until we are able to move to using a fully sustainable supply of palm oil later this year. It has only recently become possible for us to start using Certified Sustainable Palm Oil as a result of a new palm oil refinery opening in Merseyside that has the technical capability to mix Sustainable Palm Oil and Rape Seed Oil together, which up until now has not been possible.
